Refund & Returns Policy

At Inside Africa SA Shop, we want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

Returns

• Items may be returned within 5 days of receiving your order.

• Items must be unused, unopened, in their original packaging, and in a resaleable condition.

• For food products, returns will only be accepted if the item is faulty, damaged, or supplied incorrectly.

• Proof of purchase is required for all returns.

Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or faulty.

Refunds

• Once your returned item has been received and inspected, we will notify you of the outcome.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened food or beverage products

• Perishable goods

• Gift cards

• Clearance or sale items (unless faulty)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery, including photos of the product and packaging, so we can resolve the issue promptly.

If you have any questions regarding returns or refunds, please contact our customer service team before returning your item.